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Cancellation, Returns & Exchange


Please be mindful of the fact that because we partner with hand block printers, weavers and embroiderers who use hand techniques and processes, slight aberrations in textile, print, and sewing are part of the character and genuineness of the textile and not a defect. We take great care in quality inspecting our goods before they ship out and are confident that you will love them even more when you see them in person. NO REFUNDS are issued  or returns are accepted unless the merchandise is defected. 

In the unlikely event that any merchandise you have purchased is damage or defective then customer may raise a ticket with us to process the return. Merchandise as long as it is unused, and in the same condition as he / she purchased it, in its original packaging along with original tags. Please do so within 3 days of receiving the product and provide transaction details while requesting refund or exchange. The exchange process may involve, replacement, issue of a store credit or refund. 

Possible resolution could be Replacement, Exchange or Refund by  store credit or refund to the bank. 

Unless a product is damaged, return shipping cost will be borne by the buyer. We will initiate refund or exchange process after email confirmation to proceed and receiving the product back in our store.

  • Please contact us at [email protected] and provide order id details. Customer Support will confirm the return/exchage request.
  • Please ensure that the product return is initiated within 3 (three ) days of receipt of the article.
  • Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
  • Replacement is subject to availability of stock. In case a Replacement is not available, we will refund the amount for the same.
  • Made-to-order/customized products cannot be replaced or returned.

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